1. Introduction
Welcome to LockIn.bot ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and share information about you when you use our website (lockin.bot), our Telegram bot, and related services (collectively, our "Services").
Please read this privacy policy carefully. If you have any questions about this privacy policy or our data practices, please contact us at support@lockin.bot.
2. Information We Collect
We collect several types of information from and about users of our Services:
- Account Information: When you register for our Services, we collect your name, email address, Telegram username, and other contact details you provide.
- Business Information: Information about your contacts, leads, deals, and sales pipeline that you manage through our Services.
- Communication Data: Messages, conversations, and other content you share through our Services, including communications with your contacts via our Telegram bot.
- Usage Data: Information about how you use our Services, including features you use, actions you take, and time spent on our Services.
- Technical Data: IP address, device information, browser type and version, time zone setting, operating system, and other technology on the devices you use to access our Services.
- Payment Information: If you subscribe to our paid services, we collect payment method information, transaction details, and billing information.
3. How We Collect Your Information
We collect information through:
- Direct Interactions: Information you provide when you create an account, subscribe to our Services, request support, or communicate with us.
- Automated Technologies: As you interact with our Services, we automatically collect Technical Data using cookies, server logs, and similar technologies.
- Third Parties: We may receive information about you from third-party services such as Telegram, analytics providers, and payment processors.
4. How We Use Your Information
We use your information for the following purposes:
- To provide, maintain, and improve our Services
- To process and complete transactions
- To manage your account and provide you with customer support
- To send you technical notices, updates, security alerts, and administrative messages
- To communicate with you about products, services, offers, and events
- To monitor and analyze trends, usage, and activities in connection with our Services
- To detect, investigate, and prevent fraudulent transactions and other illegal activities
- To personalize your experience and deliver content and product features relevant to your interests
- To comply with legal obligations
5. Legal Basis for Processing (For EEA Users)
If you are in the European Economic Area (EEA), we process your personal data when:
- We need to perform a contract with you
- You have given us consent to do so
- We have a legitimate interest in processing your information
- We need to comply with legal obligations
6. How We Share Your Information
We may share your personal information with:
- Service Providers: Third-party vendors who provide services on our behalf, such as hosting, data analysis, payment processing, customer service, and marketing assistance.
- Business Partners: Companies we partner with to offer integrated or co-branded services.
- Legal Requirements: When required by law or to protect our rights or the rights of others.
- Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.
- With Your Consent: We may share information with third parties when you consent to such sharing.
7. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including to satisfy any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the data, and applicable legal requirements.
8. Data Security
We have implemented appropriate security measures to protect your personal information from accidental loss, unauthorized access, use, alteration, and disclosure. We limit access to your personal information to employees, agents, contractors, and other third parties who have a business need to know. However, no method of transmission over the Internet or method of electronic storage is 100% secure.
9. Your Data Protection Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access: You can request copies of your personal information.
- Rectification: You can ask us to correct inaccurate or incomplete information.
- Erasure: You can ask us to delete your personal information in certain circumstances.
- Restriction: You can ask us to restrict the processing of your information in certain circumstances.
- Data Portability: You can ask us to transfer your information to another organization or to you.
- Objection: You can object to our processing of your personal information.
If you wish to exercise any of these rights, please contact us at support@lockin.bot.
10. Contact Us
If you have any questions about this privacy policy or our privacy practices, please contact us at:
Email: support@lockin.bot
